FAQ's
Delivery, International Ordering, Place of Shipping, Custom Charges, Delay
of Delivery, Print on demand Products, Tracking Orders, Return Policy,
Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The
shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the
destination country. The fee may vary depending on your order value, country
limits, and other factors based on the product itself. End recipient is responsible
for these fees.
We highly recommend including your phone number in the order when ordering
internationally - this will minimize the risk of an order being lost in transit and
make delivery of the order smoother.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities
worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This
fee is not in our control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your
local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following: ●
Check your shipping confirmation email for any mistakes in the delivery
address. Please be careful and double-check that you’ve added the
correct address.
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them If
the shipping address was correct, and the package wasn't left at the post
office or at your neighbor’s, get in touch with us at
DesignsOfDavid@gmail.com with your order number. If you did find a
mistake in your delivery address, we can send you a replacement order,
but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations
worldwide, so depending on where you are, your orders are printed and
shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you
have any questions about your tracking or shipment, drop us a line at
DesignsOfDavid@gmail.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us
resolve this for you quickly, please email us at DesignsOfDavid@gmail.com
within a weeks' time with photos of the damaged product, your order
number, and any other details you may have about your order. We’ll get
back to you with a resolution as soon as possible!
Return Policy
All products are personalized and made on-demand so we don’t offer returns or
exchanges but if there’s something wrong with your order (damage, wrong article),
contact us DesignsOfDavid@gmail.com before returning any products
Refunds are only offered to customers that receive the wrong items or
damaged items. If any of these apply, please contact us at
DesignsOfDavid@gmail.com with photos of wrong/damaged items and
we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit
better, check out our sizing charts—we have one for every item listed on
our store, in the product description section. Though rare, it's possible that
an item you ordered was mislabelled. If that’s the case, please let us know
at DesignsOfDavid@gmail.com within a week after receiving your order.
Include your order number and photos of the mislabeled item, and we’ll
send you a new one, or issue a refund!